TERMS OF SERVICE

These general conditions govern the use of the website:

www.altanto.fr

This site belongs and is managed by Miss Céline RENOU, president of SASU ALTANTO.

By using this site, you indicate that you have read and understood the conditions of use and that you agree to comply with them at all times.

Type of site: e-commerce

Intellectual property

All content published and made available on this site is the property of Miss Céline Renou and her partners. This includes images, text, logos, graphics and documents. Product photos may be the property of the brand creating the product. If this is the case, a mention is made of it in the product description.

Any reproduction and/or representation and/or partial or total exploitation of the contents and services offered by the site altanto-boutique.com, by any process whatsoever, without the prior written authorization of Miss Céline Renou and/or its partners is strictly prohibited and could constitute an infringement within the meaning of articles L 335-2 et seq. of the Intellectual Property Code.

Hyperlinks

The altanto.fr site may contain hypertext links to other sites on the Internet. The links to these other resources cause you to leave the altanto-boutique.com site.

Responsibility of the publisher

The information and/or documents appearing on this site and/or accessible through this site come from sources considered to be reliable.

However, this information and/or documents may contain technical inaccuracies and typographical errors.

Miss Céline Renou reserves the right to correct them, as soon as these errors are brought to her attention.

Miss Céline Renou cannot under any circumstances be held responsible for any damage of any nature whatsoever resulting from the interpretation or use of the information and/or documents available on this site.

Access to the site

Altanto strives to allow access to the site 24 hours a day, 7 days a week, except in the event of force majeure or an event beyond the control of Miss Céline Renou, and subject to possible breakdowns and maintenance interventions. necessary for the proper functioning of the site and services.

Consequently, Miss Céline Renou cannot guarantee availability of the site and/or services, reliability of transmissions and performance in terms of response time or quality. No technical assistance is provided to the user, whether by electronic or telephone means.

The publisher cannot be held liable in the event of it being impossible to access this site and/or use the services.

Furthermore, Altanto may be required to interrupt the site or part of the services at any time without notice, all without right to compensation. The user acknowledges and accepts that Mlle Céline Renou is not responsible for interruptions, and the consequences which may result for the user or any third party.

Sales of goods and services

This document governs the sale of goods made available on our site.

Non-exhaustive list of goods we offer include:

Soaps & Shampoos and their accessories
Candles & Fondants and their accessories
Body and/or facial beauty products and their accessories

The goods linked to this document are the goods which are displayed on our site at the time you access them. This includes any products listed as out of stock. Any information, descriptions or images we provide about our goods are described and presented as accurately as possible. However, we are not legally bound by this information, descriptions or images as we cannot guarantee the accuracy of each product or service we provide. You agree to purchase these goods at your own risk.

Sold by third parties

Our site may offer goods from third party companies. We cannot guarantee the quality or accuracy of any goods made available by third parties on our site.

Payments

We accept the following payment methods:

Bank card

Apple Pay

Paypal

Cash payment only when receiving goods on site

When you provide us with your payment information, you confirm to us that you have authorized the use of and access to the payment instrument you have chosen to use. By providing us with your payment details, you confirm that you authorize us to charge the amount due to that payment instrument.

If we believe that your payment has violated any law or one of our terms of service, we reserve the right to cancel your transaction.

Transport and Delivery

When you make a purchase on our site, you agree and acknowledge that you provide a valid email and shipping address for the order. We reserve the right to modify, reject or cancel your order whenever necessary. If we cancel your order and have already processed your payment, we will give you a refund equivalent to the amount of your order (excluding any delivery costs). You agree that it is your responsibility to monitor your payment method. Although we aim to provide you with an accurate estimate of shipping times and costs, these may vary due to unforeseen circumstances.

Refund

All goods sold on our site are non-refundable.

Exchange

If a product is not suitable, it can be exchanged on the express condition that the parameters listed below are respected:

- A packaged product must not have been opened, even partially.

- Any product, whether packaged or not, must be in its original new condition. Any failure, even partial, to comply with this rule will cancel the exchange procedure.

- The exchange must be expressly requested and formulated in writing (email accepted) by the person who generated the order and cannot be formulated by a third party. This request must be made no later than 14 days following receipt of the package. Beyond this period, the exchange request will not take place.

- Any exchange of product(s), for whatever reason, will be the responsibility of the customer in terms of transport costs and preparation and packaging of the package. In the case of an unusable package, Altanto reserves the right to charge order preparation fees to send new products that have been exchanged.

Limitation of liability

Miss Céline Renou or one of her employees will be held responsible for any problem arising from this site. However, Miss Céline Renou and her employees will not be held responsible for any problems arising from any irregular use of this site.

Compensation

As a user, you hereby indemnify Mlle Céline Renou from any and all liability, costs, causes of action, damages or expenses arising out of your use of this site or breach of any provisions set out in this document.

Applicable laws

Both this site and the terms and conditions of its use are governed by French law, regardless of the place of use. In the event of a possible dispute, and after the failure of any attempt to find an amicable solution, the French courts will have sole jurisdiction to resolve this dispute.

Divisibility

If at any time any of the provisions set forth herein are found to be inconsistent or invalid under applicable law, such provisions shall be deemed void and shall be removed from this document. All other provisions will not be affected by the laws and the rest of the document will still be considered valid.

Changes

These terms and conditions may be amended from time to time in order to maintain compliance with the law and to reflect any changes to the way we operate our site and the way we expect users to behave on our site. We recommend that our users check these terms and conditions from time to time to ensure that they are aware of any updates. If necessary, we will notify users by email of changes to these conditions or we will post a notice on our site.

Contact

If you have any questions or suggestions, please contact us via the site contact form (CONTACT page), or directly by email at hello@altanto.fr

Effective date : 1 November 202 3

Last modification: February 22, 2024